TomWhite;c-51986 wroteThanks...since I don't try to buy corporate passes, I don't keep up with the differences.
Corporate? Try out & out thieves.
From August but still applies to us and maybe others.
‘It doesn’t have to be that way:’ Epic Pass holders frustrated with refund process."
https://summitdaily.com/news/it-didnt-have-to-be-that-way-epic-pass-holders-frustrated-with-refund-process/
For over a year we have made multiple attempts through Vail's Insurance provider, American Claims Management and to Vail's customer service that should qualify per the Terms and Conditions of Epic Coverage; unemployment & medical. These claims apparently have all been denied. Vail does not provide reasons for denials, it is only after countless hours on phone hold & all kinds of emails, IF you can ever reach a human, all they can say is it was denied or they need another form which we dutifully sent. We were on our 3rd adjuster.
Besides the fact they should have just manned up, like Indy, and given refunds for unused passes due to general state quarantine travel restrictions. But no, its not part of their robber (oops, I meant) corporate ethos.
“In a letter in the summer of 2020, Vail CEO Rob Katz promised the company's resorts would "abide by all local regulations" and "put safety first" during ski season.
"This often means choosing to go above and beyond what is required in order to do our very best to provide you peace of mind," Katz wrote.
Proof positive to me that he didn't mean what he said or care a damn about potential loss of profit from us, as we didn't renew our pass this season without a refund and we did not make our usual winter seasonal rental at Mt Snow.
I've had it Mr. Katz. You and the Attorney General Offices of Colorado, Massachusetts & Vermont have a letter in the mail.
Not that it will have any effect since you've already proven Vail Resorts, Inc. doesn't care.
