Vail Sucks 2021/20??

yardsale

ski_it;c-52005 wroteNo Vail Resorts, Inc. doesn’t care about individual customers.
I also tried the BBB route which I already knew was a waste of time. Vail Resort, Inc. isn’t even an accredited business on the Better Business Bureau, so there are ZERO reviews. As in none. And as I thought, if you indicate you are looking for someone to return money, they tell you they can’t assist & to sue them in small claims court instead.

I hope you and Beast prevail in the long run. I was so lucky that I could adhere to the travel rules. I was jobless and could park my carcass in Dover.

It's idiotic that had you made a core reservation and simply not showed up or cancelled, your pass would have been rolled over. You guys did the right thing and got screwed for that. Vail Sucks.

Just a thought, have you gone at the local management? Both of you skied Mt Snow - maybe try and involve Tracey Bartels - ask her to advocate for you as long time Mt Snow skiers. She's seems like a corporate stooge but you never know.

And you if get no response or don't like the response, maybe email Kaitlyn Maines, the environmental scientist from the state involved in approving the tumbleweeed lift replacement. Maybe mention that if Vail can't "protect" their own customers, how does she think Vail will protect the local environment. Of course you would cc Tracy in that email.

You 2 lost real money. It's worth the fight and I wish all the luck.

LiftGuy

NewEnglandSkier13;c-52017 wrote
joshua_segal;c-52015 wroteSome of you might enjoy:
https://www.stormskiing.com/p/everyone-is-a-season-passholder-now

Vail has sold 2.1 million Epic Passes for this season.
I'm not sure I fully understand. The article mentions Epic day passes. Are these just day passes to any Vail resort? Or are they day passes good at any Vail resort? And are they included in that total number of passes sold?

My understanding is that they are day passes issued in conjunction with groups or lodging packages. They are usually resort specific, but in some cases- If you are staying at Keystone for 4 days the pass is probably also good at Breckenridge. A 7 day pass would probably include Breck and 1 day at Vail or Beaver Creek. This is how their multiple day tickets used to work, but now they issue a ‘hard card’ instead of paper tickets and call it a pass.
Yes, they are included in the total number of passes sold.
Hope this helps.

Chuckstah

You can purchase a one to 7 day Epic pass valid at all resorts, or restricted passes with restrictions for less $$. A friend and his wife each bought a 5 day Epic for a trip to Tahoe to pair with a full Ikon. They count as a pass purchase. Might have something to do with the huge increase.

NewEnglandSkier13

Chuckstah;c-52023 wroteYou can purchase a one to 7 day Epic pass valid at all resorts, or restricted passes with restrictions for less $$. A friend and his wife each bought a 5 day Epic for a trip to Tahoe to pair with a full Ikon. They count as a pass purchase. Might have something to do with the huge increase.

If that is the case, the pass numbers they are publishing are extremely misleading.

Brklynskier

yardsale;c-52019 wrote
ski_it;c-52005 wrote
You 2 lost real money. It's worth the fight and I wish all the luck.
I agree, this is just wrong.
This has worked for us with healthcare disputes: instead of writing to the top, try a step or two down the C suite food chain. They tend not to get many complaints and may actually read and act on them.

I suggest CFO Michael Z. Barkin
James C. O'Donnell President | Mountain Division
And/or David T. Shapiro General Counsel & Secretary

Good luck!

DrJeff

NewEnglandSkier13;c-52025 wrote
Chuckstah;c-52023 wroteYou can purchase a one to 7 day Epic pass valid at all resorts, or restricted passes with restrictions for less $$. A friend and his wife each bought a 5 day Epic for a trip to Tahoe to pair with a full Ikon. They count as a pass purchase. Might have something to do with the huge increase.
If that is the case, the pass numbers they are publishing are extremely misleading.

Pretty sure they were using the phrase "Epic Pass Products" as opposed to just "Epic Passes" fairly interchangeably in that press release. And when you consider that some of their pass products, especially some of their regional midweek value passes have a price point that is less than some of their 4 and 5 day Epic Day passes, is one really thinks about it, are both of those entities not all that different? Since they get you multiple days at various Vail Resorts over the course of the season with some restrictions.

And for those buying a say 4 or 5 day Epic Day pass to go on a specific vacation at a Vail Resort, guessing that Vail Resorts will follow up with that person, especially once next year's Epic Pass Products and pricing get announced, with comparisons cost and option wise what it would be to upgrade to a different pass product with potentially more days and options for next season (probably with an angle of not potentially in some cases at some places getting blocked out from a straight up day ticket purchase over peak holiday times).

The reality is that it seems like a majority of us SJ'ers are of the vintage where we all know how to perfect affix an adhesive backed paper ticket to a wicket on our coats, and probably also have some saved wicket based tickets where you had to use a staple to attached the ticket around the wicket. Heck, I certainly fall into that category. The reality is that we DON'T make up nearly as much market share as we think we do, and modern data is driving much of the ski industry sales models to ways that get more people, more cost effectively (for both the consumer and the resort) onto the slopes.

If old technology was always great all the time, we'd still be driving to Blockbuster to rent a Betamax copy of Aspen Extreme or Ski School

jaytrem

DrJeff;c-52032 wrote If old technology was always great all the time, we'd still be driving to Blockbuster to rent a Betamax copy of Aspen Extreme or Ski School

I prefer Hot Dog and Better Off Dead.

lotsoskiing

DrJeff;c-52032 wrote
NewEnglandSkier13;c-52025 wrote
Chuckstah;c-52023 wroteYou can purchase a one to 7 day Epic pass valid at all resorts, or restricted passes with restrictions for less $$. A friend and his wife each bought a 5 day Epic for a trip to Tahoe to pair with a full Ikon. They count as a pass purchase. Might have something to do with the huge increase.
If that is the case, the pass numbers they are publishing are extremely misleading.

If old technology was always great all the time, we'd still be driving to Blockbuster to rent a Betamax copy of Aspen Extreme or Ski School

While listening to an 8-track of Boston or Kansas

jaytrem;c-52033 wrote
DrJeff;c-52032 wrote If old technology was always great all the time, we'd still be driving to Blockbuster to rent a Betamax copy of Aspen Extreme or Ski School
I prefer Hot Dog and Better Off Dead.

While driving to Blockbuster....listening to an 8-track

DrJeff

jaytrem;c-52033 wrote
DrJeff;c-52032 wrote If old technology was always great all the time, we'd still be driving to Blockbuster to rent a Betamax copy of Aspen Extreme or Ski School
I prefer Hot Dog and Better Off Dead.

Got BOTH of those on VHS! (and Blu-ray now as well ;) )

Brklynskier

lotsoskiing;c-52034 wrote
While driving to Blockbuster....listening to an 8-track

In my car with a stick.

rickbolger

Did my one-and-done Epic® Pass on Friday at Okemo. Have to admit I was pleasantly surprised after last season at Wildcat. They had 4x the number of lifts and trails early season as Wildcat had late January.

As for the support services, parking, lodge, etc. I thought that was well run. they seemed to have enough people, which was also a bit surprising. Now it was a Friday, have no idea what Saturdays will be like. I didn't need a ticket window or anything but I can see where it might become an issue if you have to go to one for whatever reason.

NewEnglandSkier13

Any updates about when they are going to open Crotched? They haven't even posted on social media since December 7th. Meanwhile at Wildcat, they have managed to open a slope from the beginner chair in addition to the one trail from Tomcat. It's the weekend before Christmas, and even McIntrye is opening up now. What's the deal?

Quietman

NewEnglandSkier13;c-52104 wroteAny updates about when they are going to open Crotched?

I wonder if this is an indication.

obienick

Vail has 4.5 routes open — excluding bunny slopes — in all of NH.

It’s not a Vail problem as their VT resorts are at a reasonable 25 or so % open.

It’s a Vail-NH problem.

slatham

Interesting. IMHO they have a go slow approach in NH - maybe everywhere, magnified in NH. Maybe it's labor. Maybe home office upper management dictate. In any event, that strategy has been fully exposed by Mother Nature. The only areas that have any semblance of "normal" and "reasonable" terrain open are the ones that were aggressive from the start.

"Only when the tide goes out do you discover who's been swimming naked."

obienick

Vail closes Attitash’s West Double Double permanently due to “impending replacement”. You can’t make this BS up.

lotsoskiing

obienick;c-52125 wroteVail closes Attitash’s West Double Double permanently due to “impending replacement”. You can’t make this BS up.

Translation: "It was way past its sell by date but we chose to do nothing since it's at one of the resorts we own that we don't give a crap about"

DrJeff

lotsoskiing;c-52126 wrote
obienick;c-52125 wroteVail closes Attitash’s West Double Double permanently due to “impending replacement”. You can’t make this BS up.
Translation: "It was way past its sell by date but we chose to do nothing since it's at one of the resorts we own that we don't give a crap about"

Or version 2... There is a significant mechanical issue that wasn't going to get past its annual certification by the NH Board of Tramway inspectors and they didn't want to drop the $$ to fix it prior to removing it starting at the end of the season.

Whatever the actual reason(s) not a good sign for where Attitash sits on the Vail totem pole

NewEnglandSkier13

DrJeff;c-52129 wrote
lotsoskiing;c-52126 wrote
obienick;c-52125 wroteVail closes Attitash’s West Double Double permanently due to “impending replacement”. You can’t make this BS up.
Translation: "It was way past its sell by date but we chose to do nothing since it's at one of the resorts we own that we don't give a crap about"
Or version 2... There is a significant mechanical issue that wasn't going to get past its annual certification by the NH Board of Tramway inspectors and they didn't want to drop the $$ to fix it prior to removing it starting at the end of the season.

Whatever the actual reason(s) not a good sign for where Attitash sits on the Vail totem pole

Or version 3: We can get away with a few less staff if we only run one side of the double and come up with a BS excuse for why the other side isn't running. Who cares if the lines get long? We're improving the skier experience.

slatham

New marketing strategy: we are decreasing uphill capacity to increase the SKIER EXPERIENCE on the less crowded slopes.

PS: the hour long lift lines will be worth it we assure you.

resistance is futile

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