Vail Sucks 2022-2023

NewEnglandSkier13

Well, I guess we complained too much about Vail in this year's thread, so I guess it's time to start one for next season, even though this season isn't over for every Vail resort. Might I suggest that if you don't want to hear grievances about Vail, sometimes repeated multiple times, that you simply not continue to read this thread.

Let's start with Magic's entertaining response to Vail's new parking policy at Stowe:

tedede

What fun would that be?

ski_it

Wait! I wasn't done with 2020/2021 yet. And besides isn't beating a dead horse illegal these days if not downright immoral?

tedede

joshua_segal

Obviously, there is a lot of pent-up anger being voiced here that has little or nothing to do with the 2022-3 season. So far, the only new thing worthy of comment was the parking situation at Stowe and that has a separate thread already.
http://snowjournal.com/discussion/3636/stowe-paid-parking-wknd-holidays#latest

ski_it

Date Sent: 4/22/2022
To Vail Resorts, Inc,
You’re sorry? That’s it???
After we had a valid job loss claim you held on to our monies for 1 year, 4 months & 10 days. You say you still have a high volume of claims…from what, the 2020/2021 season? You all should be ashamed of yourselves.

We went thru two Vail's Insurance providers, multiple claim agents, two BBB complaints, written complaints to your CEO & the attorney generals of CO, VT & MA, hundreds(no exaggeration) of hours on the phone & sending emails to Vail & their claims providers.

We have a hard time believing no laws were broken. And you’re sorry??
And that says nothing about the scores of people we’ve read about online that you will not refund their money because you will not cover general state travel restrictions during the Covid pandemic. Or the creditable people who say they got a full refund after they had made Core reservations and then cancelled them because of general state travel restrictions. That was fair? Also, one has to wonder why most of Vail Resorts, Inc. mountain web cams were offline for the 2020/2021 season. What a great way to treat people during a global pandemic.

Your advertisement claims for the 2020/2021 Epic Coverage now ring hollow, like a classic bait & switch scheme. “Epic Coverage also provides a refund for certain resort closures, including for events like COVID-19, giving you a refund for any portion of the season that is lost. We understand that times have changed so Epic Coverage completely redefines your pass protection.” Your 11 page terms & conditions (updated until Feb. 2021, 3 months after our claim was submitted) requires a team of lawyers to comprehend. Apparently not an exaggeration either since I was still explaining how, Yes, the T & C did apply to us & how, to the last claim agent.
https://news.vailresorts.com/corporate/vailresorts/vail-resorts-announces-1920-pass-holder-credits-and-epic-coverage-for-2021-season.htm

Redefine? You certainly did that with your shameful & deceptive business practices. Please fwd this to whatever executive approved this Coverage plan in the first place.

After spending multiple seasons renting at Mt. Snow, we will think hard & long before making a future purchase at a Vail Resorts, Inc. property.

Sincerely,
Previous Epic pass holders
Incident Date: 12/03/2020
**************************************
Date Sent: 4/14/2022
2nd MESSAGE FROM BUSINESS prior to the above letter:

Hello Previous Epic pass holders,

Thank you for taking the time to reach out to us with regard to your complaint about Vail Resorts.

From the initial submission of your complaint, I was researching your complaint details with Sedgwick. Unfortunately, they are experiencing a high volume of requests and some refund payment disbursements have been delayed. However, after further discussion, the refund payment was issued on April 9, 2022, so you should be receiving the check payment within a week.

I am truly sorry for the delay in obtaining the refund payment for you and your spouse, but I hope this resolution is to your satisfaction and that you will receive your check payment soon.

Sincerely,
Harley
(Once again, no last name or contact info sent)

yardsale

I don't know what the point was to close the thread. Thanks Sam for starting a new one.

PS - edit - we also had a Vail Nails it thread. In the interest of equal time, I'd request that thread be closed down too (and I started that one). Thank you.

joshua_segal

It's sunk down far enough without any need to close it!

jaytrem

I'm not done at Whistler yet! And considering I gave Whistler some compliments, I don't think my comments were beating a dead horse. Little overmoderation going on. I think I'm very fair, I mentioned a number of times that Vail does a better job running lifts at MS then Peak ever did.

Anyway, it was another great day. Lifts only opened 15 min early, but still a nice bonus. Glacier broke down, but they did a nice job quickly replaceing a sheave and got it going again.

As for the skiing, unfortunately the snow stopped right around closing yesterday. It was super sunny all day though, so I finally got my spring skiing day. They also ran Crystal today, even though they said it was closed for the season. Was nice to do some easy laps over there (plus I got to ride a new to me lift). We hiked Spanky's twice today. Both runs were excellent, first was power, 2nd was more spring like. 1 more day then we're outta here.

jaytrem

So you close the one that people post in, but not the one that dropped. Perhaps a Vail employee should not be a moderator.

yardsale

Woah. This is BS bias.

Tell me, what is the last thread you closed prior to the Vail Sucks thread?

joshua_segal

It's sunk down far enough without any need to close it! Besides, most of the postings were just sarcastic rewrites of the other thread.

Please read the closing of that thread. There hasn't been a new thought on it in 20 pages. It's turned into the kind of spam that we have avoided in most of the history of SJ.

joshua_segal

There have been so few. Perhaps 3 in all the time that SJ2 has been running.

The last one I remember was one that morphed into a political argument that had nothing to do with skiing. If I recall, I deleted it rather than closing it.

I also deleted a posting recently on one thread that was a personal attack on NES13.

yardsale

so by your own standards, closing our Vail sucks thread was a huge anomaly?

jaytrem

I think my mini good/bad report on a far off Vail resort would count as a new thought. Anyway. Good job pissing off 10% of the people that post on here. Pretty soon you'll be able to enjoy your echo chamber.

joshua_segal

Absolutely not. This thread had become the kind of thread that drove me away from AZ. Show me another spam thread on SJ.

NewEnglandSkier13

I would argue that this thread isn't much different than when you or I post conditions updates from Crotched or Black. Are we usually posting similar information over and over? Yes. Is the information still updated and relevant? Yes. Do some people find value in posting about updated conditions? Yes. If somebody doesn't care about the conditions at Crotched or Black, then they just don't read that particular thread.

joshua_segal

Please note that before I closed the thread which many of you are in a tizzy about, I posted the following:

All that appeared were a half-dozen spam posts at which point I shut it down and not a single comment/input about the question.

----------

I do not know how many SJ participants are BMOM regulars. I do know that a significant portion of SJ participants are CM regulars and are interested in the updates. Either way, both your postings and my postings are updates based on the latest and not just repeating old news.

That being said, ski_it's continuing saga was one of the ongoing aspects of that thread and I commend him on his persistence to get justice and his refund.

ski_it

Yeah but you didn't even give us to COB to respond. Not all SJ participants visit here hourly if even daily. Kinda like Vail Resorts, Inc. did with our valid refund claim. Closed without comment. Sorry, you did comment, we ALL didn't. Not sorry.

Doesn't really matter to me that it is closed because I would follow a new Vail Resorts, Inc. sucks thread where ever it goes. Now if you had deleted it that would be a whole different story....
Since I haven't skied Vail Resorts, Inc. since 3/15/2020, I really can't comment on mtn operations any longer except to post their change to operations.
Truthfully only thing that bugs me about this thread restart is my above letter to Vail Resorts, Inc. is getting pushed off the page.

Repeat: How Vail Resorts, Inc treated their customers during a global pandemic was disgusting.

Hey Jaytrem, doesn't sound too negative. Sounds more like fun! Never skied there :( ,only flown over. One of life's bitter disappointments. I for one would rather see a trip report. :)

conrad

To set the record straight, in the less than 5 hours available to reply, there were 5 people who made 6 comments. Of the 5 people, 2 were in favor of replacing the old thread with a new thread while 3 were opposed or implied criticism. Two posts were about a specific Vail ski area that is still open. If the posters thought their posts were "beating a dead horse," then let's be real they probably would not have made the posts.